Privacy Policy
Last updated June 2026
NordWash ("we", "us", "our") respects your privacy. This policy explains what personal data we collect when you use www.nordwash.lt or book our laundry and dry-cleaning services, how we use it, who we share it with, and the rights you have under the EU General Data Protection Regulation (GDPR).
Information we collect
- Contact details — your name, email address and phone number.
- Pickup & delivery details — your address, access notes and chosen time slot.
- Order details — the services, options and items you book.
- Payment information — processed securely by our payment providers; we do not store full card numbers.
- Messages — anything you send us via the contact form, email or chat.
How we use your data
- To collect, clean and deliver your laundry and fulfil your orders.
- To process payments and apply discounts.
- To communicate with you about bookings, pickups and support requests.
- To improve our services and prevent fraud.
- To meet our legal and accounting obligations.
Our legal bases are performance of our contract with you, our legitimate interests in running and improving the service, your consent where required, and compliance with legal obligations.
Who we share it with
We share data only as needed to provide the service: with our delivery couriers, payment processors and IT/hosting providers, and where required by law. We do not sell your personal data.
Data retention
We keep your data only as long as necessary to provide the service and to meet legal, tax and accounting requirements, after which it is securely deleted or anonymised.
Cookies
The website uses only essential cookies needed for it to function. We do not currently use advertising or cross-site tracking cookies.
Your rights
Under GDPR you may request access to, correction or deletion of your data, restrict or object to processing, and request data portability. You may also lodge a complaint with the State Data Protection Inspectorate of Lithuania (Valstybinė duomenų apsaugos inspekcija).
Contact
For any privacy request, contact us at hello@nordwash.lt or +370 681 25504.